Privacy Policy – Impressive Ventures Ltd t/a elise

Last updated: January 2026

Impressive Ventures Ltd trading as elise (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

This policy applies to https://www.elise-leamington.com and all related services.

1. Who We Are

Business name: Impressive Ventures Ltd t/a elise
Website: https://www.elise-leamington.com
Contact email: shop@elise-leamington.com
Business type: Clothing retailer

For the purposes of UK data protection legislation, Impressive Ventures Ltd is the data controller.

2. Information We Collect

We may collect and process the following types of personal data:

a. Information you provide

  • Name

  • Billing and delivery address

  • Email address and telephone number

  • Payment details (processed securely by third-party payment providers, not stored by us)

  • Order history and transaction details

  • Account information (if you create an account)

  • Communications you send to us

b. Information collected automatically

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and similar technologies

3. How We Collect Information

We collect personal data when you:

  • Place an order through our website

  • Create an account

  • Contact us by email or contact forms

  • Subscribe to marketing communications

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Manage payments, returns, and refunds

  • Deliver products to you

  • Communicate about your order or account

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing communications where you have opted in

  • Meet legal and regulatory obligations

We do not sell your personal data to third parties.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to fulfil your order and provide our services

  • Consent – for marketing communications and optional cookies

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for tax, accounting, and regulatory compliance

6. Marketing Communications

If you opt in, we may send you updates about new products, offers, or events.

You can unsubscribe at any time by:

  • Using the unsubscribe link in our emails, or

  • Contacting us at sjop@elise-leamington.com

7. Sharing Your Data

We may share your personal data with trusted third parties only where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and e-commerce platform providers

  • Email marketing providers

  • Professional advisers (such as accountants)

All third parties are required to process your data securely and in accordance with data protection law.

8. International Data Transfers

We sell to customers worldwide. Some of our service providers may be located outside the UK or EEA.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions

  • Standard contractual clauses

  • Trusted providers with strong data protection standards

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide customer support

  • Meet legal, accounting, and tax requirements

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact sjop@elise-leamington.com.

11. Cookies

Our website uses cookies to ensure it functions correctly and to analyse how visitors use the site.

Cookies may include:

  • Essential cookies required for checkout and site functionality

  • Analytics cookies to help us understand site performance

You can manage or disable cookies via your browser settings. A separate Cookie Policy may apply.

12. Data Security

We use appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated date will be shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Impressive Ventures Ltd t/a elise
📧 shop@elise-leamington.com
🌐 https://www.elise-leamington.com